お + [verb stem (masu-stem)] + ください
お + [noun] + ください ご + [noun (Sino-Japanese)] + ください
The pattern お~ください is a polite way to make a request, meaning "please do ~." It is more formal and respectful than the basic 〜~てください form, and is used in business settings, announcements, customer service, and when speaking to superiors or strangers.
The most common usage is お + verb stem (masu-stem) + ください.
This form elevates the listener by using honorific language (尊敬語). It is frequently heard in stores, on trains, at hotels, and in other service contexts.
Some nouns – especially those derived from verbs – can also be used in this pattern: お / ご + noun + ください.
ご is used with Sino-Japanese (漢語) words such as れんらく連絡、ちゅうい注意、かくにん確認, while お is used with native Japanese (和語) words such as でんわ電話、へんじ返事.
Both お~ください and ~てください express requests, but お~ください is significantly more polite and formal.
You will often encounter this pattern in fixed expressions: