[verb (plain)] + ものだから [i-adj] + ものだから [na-adj] + な + ものだから [noun] + な + ものだから
ものだから gives a reason as an excuse: "the thing is…", "it's just that…". The speaker explains why something happened, usually something that went wrong, and asks the listener to understand. It goes after the plain form; a な-adjective or a noun takes な where だ would be.
A noun or a な-adjective in the present takes な, not だ: ×病気だものだから → びょうき病気なものだから.
Because it explains what already happened, the second half cannot be a request, an order or something you intend to do. Those take から or ので.
To a superior or a customer, use ものですから. Among friends it shortens to もんだから, or もんで.